Terms and conditions

These terms apply when you use knockeats.com or the KnockEats app, run by ACCUDY, trading as KnockEats ("KnockEats", "we"). To contact us, email help@knockeats.com.

KnockEats lets you order from independent restaurants. Each restaurant sells you its food and is responsible for it, its prices, allergen information, preparation and, where it delivers itself, its delivery. KnockEats passes your order to the restaurant and helps if something goes wrong.

Your order is a contract with the restaurant once it is accepted. Prices, delivery fees, service charges and tips are shown before you pay. Payment is taken by the restaurant when you order. If the restaurant cannot accept the order, you get your money back.

Times are estimates. Please be at the address you give. If we cannot deliver because nobody is there, the order may not be refunded. Collection orders are held for a reasonable time after the ready time.

Check each dish's allergen information and contact the restaurant before ordering if you have an allergy. Restaurants take care but cannot always guarantee a dish is free from traces of allergens.

If something is missing, wrong or late, use Help on your order within 48 hours. We and the restaurant will look into it and may refund or give credit. Your legal rights are not affected.

Keep your sign-in details safe. Treat restaurant staff and riders with respect. We may suspend accounts that abuse them, misuse offers or make false claims.

Reviews must be honest and about your own order. We may remove reviews that are abusive, unlawful or not genuine.

Nothing in these terms limits liability that cannot be limited by law. These terms are governed by the law of England and Wales. If you are a consumer you also keep the protection of the law where you live.